If you tend to rely on one or two ‘go-to’ influencing styles when managing people, the chances are that you won’t compel people half as much as if you thought a bit about the other person’s perspective and changed your tactics to suit.
Know when influencing works, when it doesn’t and the psychology behind it
Understand the importance of thinking about the other person, using the meta-mirror technique to view the perspectives of the people you need to influence
Be able to use a multitude of different influencing tactics
Formulate strategies to influence specific people at work such as your team members, peers and boss