Mediate Conflict - The Manager Hub

Conflict is perceived by many as unpleasant and uncomfortable. But without it, opinions don’t get properly aired, ideas aren’t debated and decision making is poor. Mediation is less about sweeping up body parts and more about the facilitation of differing views for the good of the goal.

You will

Know what conflict is, the benefits of having it and how you create an environment that enables constructive disagreement
View how you tend to behave in conflict situations through the lens of different conflict modes
Recognise the potential positive impacts of a variety of conflict behaviours and know how to display these yourself and encourage them in your team
Be able to mediate disagreement between opposing parties, enabling them to reach an understanding, and, where possible agreement