You will:

  • Know the importance of content goals and be able to ensure that every group you facilitate is clear about what they want to achieve

  • Be able to use a variety of facilitation tactics and approaches to keep a group engaged, energised and collaborative

  • Know how to manage common tricky situations including the over-talker, the quiet group and the people who don’t want to be there

  • Be clear about your own facilitation style and how to incorporate your unique ingredients into every session you lead